Helper AI

Introduction to Helper AI

Helper AI is a cutting-edge customer support platform designed to enhance team efficiency and provide exceptional service. By integrating AI-driven responses, it streamlines support workflows and empowers teams to deliver faster, more accurate assistance. Whether you’re managing a startup or scaling an enterprise, Helper AI offers a comprehensive suite of tools to transform your support operations.

Key Features

• AI-Powered Drafts: Automatically generate response drafts to reduce manual effort and accelerate reply times.
• Shared Inbox: Centralize all customer interactions in one place for seamless collaboration.
• In-App Live Chat: Engage with customers in real-time directly within your application.
• Human Handoff: Effortlessly transfer conversations to human agents when necessary.
• Magical Auto-Assign: Automatically assign tickets to the appropriate team members based on predefined rules.
• Knowledge Bank: Build and maintain a repository of help docs that Helper AI can reference to provide accurate information.
• Tool Integrations: Connect your APIs to enable Helper AI to perform actions like checking order status or updating user information during conversations.

How to Use Helper AI

Getting started with Helper AI is straightforward:

1. Create an Account: Sign up on the official website to access the platform.
2. Set Up Your Mailbox: Configure your mailbox settings to tailor Helper AI to your team’s needs.
3. Integrate APIs: Connect your existing APIs using OpenAPI specifications to enable tool functionalities.
4. Customize Prompts: Define response guidelines and prompts to ensure consistent communication.
5. Deploy the Chat Widget: Embed the chat widget into your website or application to start engaging with customers.

Pricing

Helper AI offers a transparent, usage-based pricing model:

• 20¢ per resolution: Pay only for the support tickets that Helper AI resolves.

This pricing structure ensures that you only incur costs for the value delivered, making it a cost-effective solution for businesses of all sizes.

Frequently Asked Questions

• What is a “resolution”?
  A resolution refers to a support ticket that Helper AI has successfully addressed, either by providing an answer or assisting in its resolution.
• Can I integrate my existing APIs with Helper AI?
  Yes, Helper AI supports integration with your APIs through OpenAPI specifications, allowing it to perform actions within your application during customer interactions.
• How do I authenticate users?
  Helper AI uses HMAC-based authentication to securely verify users, ensuring that only authorized individuals can access the chat functionalities.
• Is there a free trial available?
  Helper AI offers a 30-day refund policy, allowing you to try the service risk-free and determine if it meets your needs.