Rep AI

Introduction to Rep AI

Rep AI is a cutting-edge AI-powered sales and support assistant designed specifically for Shopify eCommerce stores. It functions as a 24/7 digital sales concierge, leveraging behavioral and conversational AI to engage customers, boost conversions, and reduce support workload. By analyzing shopper behavior and providing personalized interactions, Rep AI transforms customer engagement into measurable revenue growth.

Key Features

• Behavioral AI Engagement: Detects shopper intent and initiates timely conversations to guide users through the purchase journey.
• Conversational AI Support: Provides real-time, human-like responses to customer inquiries, handling up to 97% of support tickets autonomously.
• Product Recommendations: Offers personalized upsell and cross-sell suggestions, increasing average order value.
• Abandoned Cart Recovery: Engages users who have left items in their cart, encouraging them to complete their purchases.
• Multilingual Support: Communicates with customers in over 120 languages, enhancing global reach.
• Seamless Integrations: Connects effortlessly with tools like Klaviyo, Yotpo, Gorgias, Zendesk, and more to streamline operations.
• Analytics Dashboard: Provides insights into shopper behavior, drop-off reasons, and sales performance to identify growth opportunities.

How to Use Rep AI

Getting started with Rep AI is straightforward:

1. Sign Up: Create an account on the Rep AI platform.
2. Integrate with Shopify: Connect your Shopify store to Rep AI for seamless data synchronization.
3. Customize AI Personality: Tailor the AI’s tone and responses to align with your brand’s voice.
4. Launch the Widget: Deploy the AI assistant on your store’s website to begin engaging with customers.
5. Monitor Performance: Use the analytics dashboard to track interactions and optimize strategies.

Pricing

Rep AI offers flexible pricing plans based on your store’s traffic and catalog size:

• AI Sales Assistant: Starting at $39/month, this plan focuses on driving conversions through proactive engagement.
• AI Support Agent: Priced at $19/month, this plan automates customer support tasks, reducing manual workload.
• AI Concierge Bundle: At $46/month, this comprehensive plan combines sales and support features for a holistic solution.

Annual billing options are available, offering savings of 20-25% compared to monthly plans. Additionally, overage charges apply if your store exceeds the plan’s visitor limits, at a rate of $12 per 1,000 visitors.

Frequently Asked Questions

• Is Rep AI suitable for all eCommerce platforms? Currently, Rep AI is exclusively available for Shopify stores. Expansion to other platforms is planned for the future.
• How does Rep AI handle customer inquiries? Rep AI utilizes advanced AI algorithms to understand and respond to customer questions, providing accurate and timely assistance.
• Can I customize Rep AI’s responses? Yes, you can train Rep AI to match your brand’s tone and terminology, ensuring consistent communication.
• What support options are available? Rep AI offers email support, and for complex issues, you can escalate to live agents through integrated helpdesk platforms like Gorgias and Zendesk.
• Is there a trial period? Yes, Rep AI offers a 30-day free trial to allow you to experience its features before committing.